Automated customer service around the clock
Customer service teams are under increasing pressure: rising numbers of inquiries, high expectations for response speed, and the demand for consistent, high-quality support across all channels. AI helps companies make service more efficient, automate routine tasks, and at the same time improve the quality of customer communication—without losing control over tone, content, or the customer experience.
It automatically classifies requests, identifies common issues, and forwards tickets directly to the right teams. This allows bottlenecks or escalations to be detected early and resolved more quickly. The AI independently handles routine tasks such as ticket creation, status updates, or simple problem resolution, thereby noticeably relieving staff.
The AI recognizes connections, suggests appropriate responses, and creates structured knowledge articles that can be used both internally and in self-service. This ensures consistent, high-quality answers across all channels. In addition, intelligent automation significantly shortens the time from receiving an inquiry to its resolution and noticeably improves the customer experience.
AI analyzes incoming requests, recognizes their content, importance, and sentiment, and automatically forwards them to the responsible team. Urgency, SLA levels, and customer segment are taken into account to avoid bottlenecks.
Especially critical or premium issues are immediately prioritized and escalated. In practice this means: outages or complaints are resolved more quickly, and the overview of open cases is always maintained.
AI analyzes incoming requests, recognizes their content, importance, and sentiment, and automatically forwards them to the responsible team. Urgency, SLA levels, and customer segment are taken into account to avoid bottlenecks.
Especially critical or premium issues are immediately prioritized and escalated. In practice this means: outages or complaints are resolved more quickly, and the overview of open cases is always maintained.
24/7 bots answer standard questions, provide status information, resolve simple issues, or collect the necessary information for the support team. Ideal for automating recurring service requests such as password resets, order status, or basic technical questions.
The bots can be easily integrated into CRM or ticketing systems so that information is passed on seamlessly. This improves service quality because all relevant data is already available when a human takes over.
24/7 bots answer standard questions, provide status information, resolve simple issues, or collect the necessary information for the support team. Ideal for automating recurring service requests such as password resets, order status, or basic technical questions.
The bots can be easily integrated into CRM or ticketing systems so that information is passed on seamlessly. This improves service quality because all relevant data is already available when a human takes over.
AI suggests suitable responses to your support team based on previous cases, internal guidelines, or knowledge bases. This shortens processing times and ensures consistent, high-quality communication.
New employees also benefit, because they become productive more quickly and need fewer follow-up questions. At the same time, the AI ensures that requirements, tone, and technical information are always adhered to.
AI suggests suitable responses to your support team based on previous cases, internal guidelines, or knowledge bases. This shortens processing times and ensures consistent, high-quality communication.
New employees also benefit, because they become productive more quickly and need fewer follow-up questions. At the same time, the AI ensures that requirements, tone, and technical information are always adhered to.
Our team at Avinci sees the combination of groundbreaking ideas and the latest AI technology to develop the potential, innovative and effective solutions that open up new perspectives for our customers.
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